Our Story

How a childhood dream became Vancouver's most enchanting escape

Where It All Started

Look, I'll be honest with you - this place wasn't born from some corporate boardroom strategy session. It started with me, Elena Merchand, a kid who spent way too much time reading fantasy novels under the covers with a flashlight.

Fast forward twenty years, and I found myself with a hospitality degree, some savings, and this wild idea that wouldn't leave me alone. Why did every "luxury" hotel feel so... sterile? Where was the magic? The sense of stepping into another world?

In 2018, I stumbled across this old heritage building on Granville Street. It was rough - honestly, my business partner Marc thought I'd lost it. But I could see past the peeling paint and creaky floors. This building had bones, character, stories etched into every corner.

We spent three years transforming it. Not just decorating, mind you - we crafted each suite as if it were a portal to another realm. Our head designer, Aria, brought in artisans from across the country. Local craftspeople who understood that real luxury isn't about gold-plated faucets (though we've got those too). It's about creating spaces that make you feel something.

When we opened our doors in March 2021, right in the middle of everything, people said we were crazy. Maybe we were. But our first guest - a writer from Toronto - cried when she saw her suite. That's when I knew we'd done something right.

Today, we're not just a hotel. We're a gathering place for dreamers, creators, and anyone who's ever wished they could step through a wardrobe into somewhere extraordinary. And honestly? That's way cooler than any five-star rating.

Our Journey

2018

The Discovery

Found our heritage building and fell completely in love. Everyone thought we were nuts, but sometimes you just gotta trust your gut, right?

2019

The Renovation Begins

Started the massive transformation. Worked with local artists and craftspeople who really got what we were trying to do. Some days were tough, not gonna lie.

2020

The Pause

Yeah, that year. Construction halted, we questioned everything. But it gave us time to really refine our vision and make sure every detail was perfect.

March 2021

Grand Opening

Opened our doors with 12 themed suites. Our first guest review made me cry happy tears. We knew we'd created something special.

2022

Expansion

Added the Mystic Waters Spa and expanded to 24 suites. Hired more amazing folks who really understand hospitality isn't just a job.

2025

Today & Beyond

Welcoming guests from all over the world. Planning new experiences and always looking for ways to make the magic even better. The adventure continues!

Meet the Team

The folks who make the magic happen every single day

Elena Merchand

Elena Merchand

Founder & Dreamer-in-Chief

Started this whole adventure because regular hotels were just too boring. Still can't believe this is real life sometimes.

Marcus Chen

Marcus Chen

Operations Director

The guy who keeps everything running smoothly while the rest of us have our heads in the clouds. Total legend.

Aria Blackwood

Aria Blackwood

Lead Designer

The artistic genius behind every suite. She's got this uncanny ability to turn wild ideas into actual, livable spaces.

Chef Dominic Rousseau

Chef Dominic Rousseau

Executive Chef

Creates culinary magic at Emberforge. His themed tasting menus are seriously next-level. Warning: you'll want seconds.

Sophie Laurent

Sophie Laurent

Head Concierge

Knows Vancouver like the back of her hand. She'll hook you up with experiences you didn't even know existed.

Kai Nakamura

Kai Nakamura

Spa Director

Brings zen vibes to Mystic Waters. After one of his treatments, you'll float back to your suite. Trust me on this.

Isabella Santos

Isabella Santos

Events Manager

Makes every event unforgettable. From intimate dinners to full-blown fantasy weddings, she's got you covered.

Finn O'Brien

Finn O'Brien

Experience Curator

The storyteller who leads our guided experiences. His tours are basically interactive theater meets adventure. Super fun guy.

Wanna Be Part of the Story?

We're always looking for passionate folks who get what we're about. If you think you'd fit in with our crew, let's talk.

Get in Touch