Privacy Policy

We're not in the business of hoarding data just for kicks. Everything we collect has a purpose:

We're pretty protective of your info. We don't sell it to random companies or blast it around. But there are some situations where we need to share:

• Service Partners: Payment processors, booking platforms, and tech providers who help run things behind the scenes. They're all bound by confidentiality agreements.
• Legal Requirements: If the law requires it or if we need to protect someone's safety, we might have to disclose information to authorities.
• Business Transfers: In the unlikely event we sell or merge the hotel, your info might transfer to the new owners (but they'd have to follow this same policy).
• With Your Permission: If you ask us to share something specific - like coordinating with a travel agent - we'll do that.

Bottom line: we only share what's necessary and always with trustworthy partners.

Yeah, we use cookies - and not the chocolate chip kind (though we've got those in our restaurant). Here's the deal:

You can manage cookie settings through your browser, though some features might not work as smoothly if you block everything.

We take security seriously around here. Your personal info is protected with industry-standard measures:

• SSL encryption for all data transmitted through our website
• Secure servers with restricted access - only authorized staff can view guest information
• Regular security audits and updates to our systems
• Staff training on privacy and data protection practices
• Secure payment processing through PCI-compliant partners

Real talk: While we do everything possible to protect your data, no system is 100% bulletproof. We're constantly updating our security, but the internet has its risks. We'll always be transparent if something goes wrong.

This is your data, and you've got rights. Under Canadian privacy law (PIPEDA), here's what you can do:

To exercise any of these rights, just email us at reservations@ignivarionrealm.info or call (604) 555-8742. We'll get back to you within 30 days.

We don't keep your info forever - that'd be weird and unnecessary. Here's our approach:

• Booking Records: Kept for 7 years to comply with tax and accounting regulations in Canada.
• Marketing Preferences: Until you unsubscribe or ask us to delete them.
• Website Activity: Analytics data is anonymized and kept for 26 months.
• Communication Records: Typically 3 years, unless there's an ongoing issue we need to reference.

Once data isn't needed anymore, we securely delete or anonymize it. If you close your account or ask us to remove your info, we'll do it (except for what we legally have to keep).

Our services are aimed at adults, and we don't knowingly collect information from kids under 13. If you're a parent and think we might have info about your child, please reach out immediately and we'll delete it.

For families booking rooms, we'll collect basic info about all guests (including minors) for safety and accommodation purposes, but that's managed through the parent or guardian's account.

Our website might link to other sites - booking platforms, local attractions, partner services. Once you click away from our site, this privacy policy doesn't apply anymore.

We try to partner with reputable companies, but we can't control their privacy practices. Always check their policies before sharing personal info on other websites.

Things change - laws update, our services evolve, technology advances. When we update this privacy policy, we'll post the new version here with a revised date at the top.

If there's a major change that affects how we handle your data, we'll let you know directly via email or a notice on our website. We recommend checking back here occasionally, especially if you're a regular guest.

Got questions, concerns, or just want to chat about how we handle your data? We're here for it.

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.